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Refunds/Cancellations Policy
- Advance Payment:
- The advance payment made during the booking
process is non-refundable
once it has been paid.
- Postponement of Check-In Dates:
- If you wish to postpone your check-in date, the
following options are available:
- 15 days prior to the original check-in date: Postponement is possible.
- In some villas, 30 days prior to the original check-in date: Postponement is allowed.
- Postponed dates are subject to availability on
the villa’s calendar.
- Government-Imposed Lockdown:
- In the event of a complete lockdown imposed by
the government, we will automatically postpone your booking dates.
- Your safety and well-being are our priority, and
we will work with you to find suitable alternative dates.
- Guest Responsibility:
- Guests are responsible for providing accurate
information during the booking process.
- Any discrepancies or changes in the number of
guests, special requests, or other details should be communicated promptly.
- Booking Modifications:
- Changes to the booking, such as adding or
removing guests, must be requested in writing.
- Additional charges may apply for modifications.
- Refunds for Early Departure:
- If you decide to leave the villa earlier than the
booked duration, no refunds will be provided for the unused nights.
- Force Majeure:
- In unforeseen circumstances beyond our control
(natural disasters, political unrest, etc.), we reserve the right to cancel or modify bookings.
- We will communicate any changes promptly and work
towards a fair resolution.
- Security Deposit:
- A security deposit may be required during
check-in.
- This deposit will be refunded after check-out,
subject to inspection and any deductions for damages or violations of villa rules.
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